Now in Two-Parts!
Part 1: November 20, 2024 from 10:00-11:30am
Part 2: November 26, 2024 from 10:00-11:30am

The NY Alliance, being mindful of the workforce crisis currently taking place across all providers of services to people with disabilities, has transformed the Understanding Telephone Triage for DSPs training to include all support staff of provider organizations.

When illness and injuries occur when there is no RN physically present to directly assess the person and intervene, telephone triage becomes a critical link in the care chain. While the DSP may be the main person involved, the reality is any staff in an agency can become part of a telephone triage situation under the right circumstances in a true medical emergency!

This training is intended to prepare all non-medical staff of provider organizations for their role in the event they are involved with a medical emergency/situation at their workplace.

It is essential that all support staff have the skills, knowledge and understanding to recognize potential emergent situations and work with a triage nurse immediately to expedite care.

Intended Audience:

This training is appropriate for Direct Support Professionals (DSPs), Frontline Supervisors, Executive/Program Administrators, Educators & Trainers and other Ancillary Staff.

Empowering support staff to help the Triage Nurse expedite care to a resident in a medical emergency/situation in a timely manner is the main goal of this course.