Presented by: Gary Anello, RN, MSN, CDCES Read Bio

ABOUT THE TRAINING:

Telephone triage / management has become an important dimension of ID/DD residential care systems. Increased numbers of individuals with ID/DD who have complex healthcare needs now live in community settings.

The Registered Nurse is often at the residence for relatively brief periods of time. Illness and injuries occur when there is no RN physically present to directly assess the person and intervene. At those times, telephone triage becomes a critical link in the care chain.

It is essential that nurses who are responsible for triaging medical/health issue calls from unlicensed assistive personnel have the skills and knowledge to do so safely. Unfortunately, it is a skill that is rarely taught in the RNs basic education.

This training is intended to provide RNs with the tools necessary to assess a situation over the phone, and to provide direction to direct care staff. Register Today!

Participants must attend the entire 3-hour live presentation in order to receive a certificate of attendance.

• the definition of telephone triage
• the essential components of the definition
• the purpose of telephone triage in general
• the purpose/role of telephone triage in I/DD settings
• the requirements for staff who perform telephone triage
• the difference between national “standards” vs. legal requirements 

• the role and value of protocols in the telephone triage process
• the various telephone triage protocols/formats available
• decision making in the telephone triage arena
• the process of decision making in conditions of uncertainty
• how to collect pertinent information
• the types of decision making in telephone triage
• how to use information to select appropriate protocols
• how to categorize the types of telephone triage (emergent, urgent, non-urgent)