Presented by: Gary Anello, RN, MSN, CDCES Read Bio

ABOUT THE TRAINING:

Telephone triage / management has become an important dimension of ID/DD residential care systems. Increased numbers of individuals with ID/DD who have complex healthcare needs now live in community settings.

The Registered Nurse is often at the residence for relatively brief periods of time. Illness and injuries occur when there is no RN physically present to directly assess the person and intervene. At those times, telephone triage becomes a critical link in the care chain.

It is essential that nurses who are responsible for triaging medical/health issue calls from unlicensed assistive personnel have the skills and knowledge to do so safely. Unfortunately, it is a skill that is rarely taught in the RNs basic education.

This training, taking place on Tuesday, January 12 from 10:00 AM-1:00 PM, is intended to provide RNs with the tools necessary to assess a situation over the phone, and to provide direction to direct care staff. Register Today!

Participants must attend the entire 3-hour live presentation in order to receive a certificate of attendance.

LEARNING OBJECTIVES: By completion of this course, the learner will be able to understand:

• Definition of telephone triage (TT)
• Essential component parts of the definition
• Purpose of TT in general
• Purpose/role of TT in IDD settings
• Requirements for staff who perform TT
• Difference between national “standards” vs. legal requirements 

TT Protocols

• Role of protocols in the TT process
• Value of protocols in the process of TT
• Various TT protocols/formats available
• Explain decision making in the TT arena
• Process of decision making in conditions of uncertainty
• How to collect pertinent information
• Types of decision making in TT

How to use information to select appropriate protocols

Categorize the types of telephone triage (emergent, urgent, non-urgent)

Sharing of Experiences via open-forum format